Overview: Success in dealing with interpersonal conflicts stem from understanding human behavior and how we can influence others. If we approach those conflicts with a plan, we will find that we have less difficult people to work with and meaningful and significant conversations. This training programme will teach you how to turn difficult situations into opportunities for growth.
Learning Outcomes: At the end of the training programme, participants should be able to:
- · recognize how their own attitudes and actions impact others;
- · apply new and effective techniques for dealing with difficult people;
- · apply techniques for managing and dealing with anger;
- · employ coping strategies for dealing with difficult people and difficult situations.